In this episode of the SAAS Operators Podcast, we sat down with Michael Alt to talk about the economics of building and running software. We talk about usage based pricing for ecommerce SAAS, why it feels great in November and awful in February, and how order volume, support load, and infra change your cost to serve each customer. Michael explains what happens when your COGS is mostly cloud and AI, why balance sheet funded startups can ignore gross margin for years, and why bootstrapped teams do not have that luxury. We talk about the quiet tax of bad decisions, how indexes, data models, and reporting layers can swing profitability, and why most brands are still planning nine figure supply chains in Google Sheets. The conversation shifts into copycats, why you should study the people copying you, and how to use bigger players as a very expensive R&D lab. Michael describes how new platforms could feasibly beat Shopify and WordPress, the case for focused vertical products, and how to build in a world where a customer comment in Slack can turn into a ticket, a code change, and a pull request without a meeting.